Terms & Conditions
The terms and conditions govern the use of Wandinflorist.com.au. By accessing, browsing or using this website you agree to the terms, conditions and disclaimers set herein.
Wandin Florist may amend or update terms, conditions and disclaimers at any given time without providing notice to you. Any amendments or updates to the terms, conditions and disclaimers will take effect immediately. Your continued use of the website after any amendment binds you to the terms, conditions and disclaimers, as amended.
By placing a booking or making a purchase with Wandin Florist and/or becoming a Wandin Florist Member through the registration process on this website, you acknowledge that you have read and understood the terms, conditions and disclaimers and you agree to be bound by its terms, conditions and disclaimers.
Wandin Florist reserves the right not to provide products and services, remove or edit content or cancel order (or part thereof) at Wandin Florist sole discretion at any time. Without limiting the operation of the Terms and Conditions, Wandin Florist will not be held liable for loss or damage arising from the exercising of these rights.
Copyright
Copyright in this website is property of Wandin Florist. All material on this website is protected by copyright material, trademarks, registered trademarks and other intellectual property rights which are the property of Wandin Florist and other parties that have licensed their material to Wandin Florist.
This property on this website is solely for the purpose of browsing the website and acquiring goods and services from Wandin Florist. Such material cannot be copied, reproduced, edited or distributed in any way without written consent of Wandin Florist.
Returns & Refunds
Wandin Florist guarantees its customers receive products and services of high standards, good quality, in good condition on arrival and to the full retail value. Wandin Florist purchase only the highest quality flowers and products, which are hand selected by an experienced buyer.
You must be mindful that flowers are a perishable item and react to the ever changing environment. Wandin Florist provide care instructions at the time of purchase and care instructions are also provided upon receipt of the delivery of any of our products. We recommend the care instructions are followed to enhance the longevity of your flowers.
Should you be dissatisfied with our product or service please contact Wandin Florist on (03)59643640 immediately on receiving the product or service. Every effort will be made to rectify any dissatisfaction.
While Wandin Florist will abide by the governing law in relation to the supply of its products and services, no exchange or refund will be accepted if you change your mind once a final consultation and final ordered has been agreed upon.
Ordering Process
Browse our online Gallery of images to familiarise yourself with our style of work. Enter our online store if you wish to purchase through the Wandin Florist website or email us at wandinflorist@interfloraflorist.com or phone on (03)5964 3840
Obtaining a Quotation
Complete the online Request a Quotation Form and press submit. Wandin Florist will return your quote within 48 hours upon receipt of your request.
Based on the information provided on the Quotation Request Form our Wandin Florist will prepare a quotation for your consideration.
Should you be satisfied to proceed further you will be required to forward further details to Wandin Florist via email or phone and/or to arrange a consultation prior to proceeding and/or supplying a 10% deposit for security, indicating your intention to proceed further.
Confirming Your Order
Once you have viewed your quote and are satisfied with the colour palette, decorative elements and all other requirements. A final and formal quotation will be sent to you for your approval.
Final Payment
A final invoice will be raised with the final balance indicating any amendments made, you will be required to settle the balance owing 10 days prior to dispatching of goods.
Order Cancellation
Should you wish to amend or cancel an order you should do so prior to your final Invoice. Call Wandin Florist on (03)5964 3840
Once we have received final payment for an order, cancellation of the order is within Wandin Florist sole discretion and subject to the Returns & Refund terms.
Substitution Policy
Wandin Florist will make every effort to supply the products agreed upon at the time of booking.
However, Wandin Florist will not be held responsible if the products are not available as a result of, but not limited to, unavailability, seasonal variation or poor quality.
Wandin Florist reserves the right to use its discretion to supply similar or substitute high quality product under such circumstances and will try where possible to notify and agree with the client prior to supply.
Delivery Policy
It is your obligation to provide the correct delivery address details. Should you provide incorrect delivery details Wandin Florist will not be obliged to redeliver the order to the correct address at Wandin Florist expense.
Wandin Florist has a specialised courier service for events. The team is made up of Events specialists for delivery and set up. Therefore Wandin Florist have limited allocation times for delivery. You will be able to select a suitable time for delivery in accordance with your Venue requirements.
Please ensure that you have made all your requirements known as once the courier has delivered your products they will be unable to return if you have forgotten to order any products.
In the event that you have forgotten to order products, we will make every effort to assist you in obtaining these products at your expense.
Without limiting the operation of the Terms and Conditions, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation or refund of an order.
You will be required to ensure that you are available or you arrange for a representative for you to be available to accept, check and sign off on the delivery of goods.
We will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
T & C’s – Hampers
Quality and Substitution
Wandin Florist Hampers reserve the right to make appropriate substitution, whilst maintaining the full value of your order. Seasonal conditions and availability can affect the supply and cost of goods and containers. Whilst substitution may be necessary the utmost care shall be taken to maintain the overall affect of the hamper.
Alcohol
All orders for liquor are facilitated and processed by Wandin Florist.
Wandin Florist promotes the responsible and legal consumption of Liquor.
WARNING: Under the Liquor Control Reform Act 1998 it is an offence:
· to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000)
· for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).
· Alcohol delivery is subject to State liquor laws. You must be 18 years or older to order or receive alcoholic beverages.
Delivery
We will deliver hampers in the Yarra Valley, Cardinia Shire, Dandenong Ranges and surrounding areas as per our delivery page, generally all ‘Same Day Delivery’ orders must be received by 2.00pm for same day delivery and will be delivered the following day for orders after 2.00pm – to business addresses by 5.00pm and residential by 6 pm, within specified delivery parameters, from Monday to Saturday. Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times, if a specified date or time cannot be met Wandin Florist will advise on delivery availability. Special delivery conditions apply to hospitals and hotels.
Weekend Deliveries
Saturday Orders are delivered between 9-2pm. Any ‘Specific Time’ deliveries will be evaluated on an individual basis.
Sunday Orders. – No deliveries
Public Holidays – No deliveries
Security Policy
Wandin Florist takes the security of your details seriously to ensure that data traffic between your web browser and our web server is encrypted meaning that you can shop in comfort knowing that your details are protected from prying eyes.
Our Privacy Policy
Any information given to Wandin Florist is not given or sold to any third party for research or marketing purposes. Information collected from Wandin Florist online mailing list remains confidential. Please notify us if you wish to be removed from our mailing list. We may email you with any important information as it arises. We do not Spam or send email unnecessarily
Copyright and Trademarks
This site includes registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorized, the use or misuse of any of these trademarks is strictly prohibited. This site is copyright and information on this site may only be used for personal and non-commercial use. Other use including photocopying or reproduction, transmission, display or performance in any way is strictly forbidden unless authorized by written consent from Wandin Florist.